To get in touch with the casino operators you can use the menu on the top right corner of the page after you log in. There is a FAQ section with answers of questions ordered by topic. It covers registration, security, deposits, financial matters, bonuses and promotions, and several other matters.
If you wish to contact the operators you can do it using the free UK phone number or the international one. There are two emails you can send your inquiries to: for support and for complaints. In case you want to write in real time with the casino representative use the live chat. It is available in the hours between 9am and 1am – 7 days per week.
The casino holds licenses from the Malta Gaming Authority and the UK Gambling Commission. These two organisations are proof of the liability and security of the casino games. The latter is strictly and regularly monitored and checked. The brand uses a random number generator to independently test the games. It publishes each game’s RTP inside their help file. Genesis Casino applies 128-bit SSL encryption. It keeps the players’ personal and financial information hidden from unauthorized 3rd parties. The gaming hub uses PCI- compliant methods to guarantee a smooth and pleasant journey.
The brand has a Facebook, YouTube, Instagram, and Twitter accounts. On the footer of all webpages, there are links to responsible gaming tips, the organizations: GamStop and BeGambleAware. You will also find a link to their parent brand – Genesis Affiliates.